Ticket System

Argus can attach overrides to your trouble ticket system, in order to:

  1. make sure something isn’t overridden without opening a trouble ticket
  2. remove an override once a ticket is closed
  • tkt_check_url the url to check the status of a ticket. TICKET will be replaced with the ticket number.
    eg. http://tkt.example.com/tktview?t=TICKET
  • tkt_check_expect a string that will be returned if the ticket is open.
    eg. OPEN

  • tkt_view_url the url to view a ticket. TICKET will be replaced with the ticket number.
    eg. http://tkt.example.com/tktview?t=TICKET

    once configured, argus will ask for the ticket number when an override is installed.